Refund policy
Refund & Returns Policy
Last updated: July 2026
At Locate Clothing Ltd, each item is made to order, created specifically for you once your purchase is confirmed.
Returns
You have the right to request a return within 14 days of receiving your order, in line with UK distance selling regulations.
To be eligible for a return, items must be:
- • Unworn and unused
- • In their original condition
- • Returned within 14 days of delivery
As all products are made to order, we are unable to accept returns for:
- • Incorrect size selection
- • Change of mind
Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order details and clear photos. We will arrange a replacement or refund where appropriate.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within a reasonable timeframe.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Contact
For any return requests or issues, please contact us at:
hello@locateclothing.com